Discount Plan FAQs
When will my plan be effective?
New members who sign up from the first of the month through the 15th of the month will be effective on the first of the current month. Members who sign up from the 16th of the month to the last day of the month will be effective on the first of the following month.
Is this an insurance plan?
No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products. You will pay for services at the discounted price at the time services are received.
How does a discount plan work?
After signing up for the plan of your choice, a welcome letter and member ID cards will be mailed to your address. Should you need to use your plan prior to the arrival of your ID cards, please contact us at (877) 352-1509. To use your discount plan for the dental product, simply take your member ID card to the participating provider of your choice and pay the discounted rate at the time of service. Participating providers have contractually agreed to honor pre-defined rates and discounts for treatment performed in their locations. That means you'll save each time you use your plan! To search for participating providers online, click here. To use your DialCare telehealth products, download the mobile app, register and then you'll be able to request consultations.
Can I include dependents on my plan?
Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at college!
Can I use my membership card when I travel away from home?
Yes, your Careington membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.
What providers can I go to?
You can find participating providers for the discount plan by visiting the "Find a Provider" page on this website or calling (877) 352-1509.
How long will it take me to get into the system after I sign up?
After you have successfully become a member (either by joining on the website or calling (877) 352-1509), you will be entered into our system immediately and receive your member ID number the same day when you call to receive it. Then, you'll receive your membership materials and membership cards in about 7-10 business days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (877) 352-1509. You will receive your membership materials and membership cards in about 7-10 business days.
Can I go to a provider that does not participate?
You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.
There is not a provider close to my home. What do I do?
While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "Nominate a Provider." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60-90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
What if I don't have my membership card?
If you need a membership card, please call (877) 352-1509, or for faster service, email us at [email protected].
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill.
Mailing Address:
Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034
Phone Numbers:
Phone: (877) 352-1509
Fax: (866) 688-4825
Email:
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call at (877) 352-1509 for help finding participating providers, or visit the "Find a Provider" page on careington.com.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.
How do I cancel my membership?
Cancellations are accepted over the phone at (877) 352-1509 or by fax at (888) 335-7330. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.
Telemedicine FAQs
Do I talk to "real doctors?"
Yes. Telemedicine members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, you will be connected with a doctor licensed in your state.
What are some of the common conditions telemedicine treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Can telemedicine handle my emergency situations?
Telemedicine is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Can I use telemedicine when I travel away from home?
Yes, you can use telemedicine from anywhere you have a phone.*
DialCare Telemedicine is available anywhere in the U.S.
How can I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (877) 352-1509. We will be happy to send additional cards to you.
How will my purchase appear on my credit card statement?
Your statement will have a charge from "Careington International" for the purchase amount of your plan.
What if I have a complaint?
If you would like to file a complaint regarding your plan membership, you must submit your complaint in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX 75034. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process, if you remain dissatisfied you may contact your state insurance department.