Careington Career:
IT Help Desk & Operations Specialist

JOB DETAILS APPLY NOW

General Duties & Responsibilities:

The incumbent will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Responsibilities:

  • Provide helpdesk support and resolve problems to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software & documenting internal procedures.
  • Assist with onboarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to the Service Desk for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.
  • Perform other related duties as required and assigned.

Knowledge, Skills & Abilities:

  • Knowledge of Windows OS Servers and desktop.
  • Knowledge of at least one programming language preferable C# and excellent problem solving skills.
  • Fundamental networking knowledge required.
  • Excellent communication skills.
  • Detail oriented and self-motivated with the ability to work independently with minimal supervision.
  • Ability to quickly adapt and willing to learn new technologies.

Education & Experience:

  • High school diploma or equivalent.
  • BS in Computer Science or equivalent work experience; official certifications a plus.
  • Must have experience working closely with users and management in a fast paced environment.

Ready to apply?


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Company information

Careington International Corporation
Attention: HR Department
7400 Gaylord Parkway
Frisco, Texas 75034
Email: careers@careington.com


Please note:

For immediate consideration, please email your resume along with your salary requirements.

No phone calls and no agencies please. Careington is an equal opportunity employer.

DISCLOSURES:
THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance.
This plan does not meet the minimum creditable coverage requirements under M.G.L. c.111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. This is not a Medicare prescription drug plan. The range of discounts will vary depending on the type of provider and service. The plan does not pay providers directly. Plan members must pay for all services but will receive a discount from participating providers. The list of participating providers is at www.careington.com. A written list of participating providers is available upon request. You may cancel within the first 30 days after receipt of membership materials and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee). Discount Medical Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380.

This plan is not available in Vermont or Washington.

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(800) 400-8789 | 7400 Gaylord Parkway, Frisco, TX 75034