Careington Career:
Call Center Trainer

JOB DETAILS APPLY NOW

We are seeking a high-energy, experienced trainer to facilitate new hire and cross training classes. The trainer will also design and update curriculum and knowledge tools to ensure successful transfer of knowledge to the agents. Additional responsibilities include collaborating with key business stakeholders to identify and address training needs, conducting train the trainer sessions with other trainers and auditing training classes.

Duties and Responsibilities:

  • Facilitate interactive classroom training.
  • Design new curriculum and update existing courses and other training material.
  • Analyze current trends to determine training needs, then participate in efforts to create and deliver training.
  • Collaborate with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs.
  • Translate technical information into user-friendly instruction.
  • Conduct train-the-trainer sessions.
  • Consistently demonstrate strong team dynamic with training team and all internal and external partners.
  • Audit classroom training at partner locations to ensure consistent delivery of information across sites.
  • Perform other duties as needed.

Supervisory Responsibilities:

  • While in the classroom, the trainer will serve as the leader and promote a positive work environment, adherence to all company policies, expectations, and performance standards.
  • Use sound judgement in escalating issues and concerns.

Requirements and General Skills:

  • Strong interactive facilitation and presentation skills.
  • Well-developed interpersonal skills and ability to interact and work with co-workers at all levels.
  • Excellent written and verbal communication.
  • Ability to work independently and in a team environment.
  • Must project professionalism over the phone and in person.
  • Commitment to internal and external clients, customer service principles and the overall business.
  • Willing and able to flex schedule to meet needs of the 24/7 business, including nights and weekends as needed.
  • Willingness to take initiative and to follow through on projects.
  • Strong organizational skills and attention to detail.
  • Excellent time management skills, with the ability to prioritize needs, multi-task, and work under shifting deadlines in a fast-paced environment.
  • Must have legal right to work in the U.S.

Technical Skills:

  • Thorough knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Experience with eLearning software and HTML preferred.
  • eLearning authoring tools experience preferred.
  • Instructional design experience a plus.

Ready to apply?


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Company information

Careington International Corporation
Attention: HR Department
7400 Gaylord Parkway
Frisco, Texas 75034
Email: [email protected]


Please note:

For immediate consideration, please email your resume along with your salary requirements.

No phone calls and no agencies please. Careington is an equal opportunity employer.

DISCLOSURES:
THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance.
This plan does not meet the minimum creditable coverage requirements under M.G.L. c.111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. This is not a Medicare prescription drug plan. The range of discounts will vary depending on the type of provider and service. The plan does not pay providers directly. Plan members must pay for all services but will receive a discount from participating providers. The list of participating providers is at www.careington.com. A written list of participating providers is available upon request. You may cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee). Discount Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380.

This plan is not available in Vermont or Washington.

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