Business FAQs

Learn how Careington provides industry-best products and services, delivers a superior customer and client experience and incorporates a flexible, creative and custom approach to working with your organization.

Frequently Asked Questions


No, Careington's discount programs are not insurance plans. The discount programs provide members with discounted prices on a wide range of health care services and products. Members pay the pre-negotiated, discounted price at the time services are received.

Saving money on health care expenses is easy with Careington's discount plans. First, members can "FIND A PARTICIPATING PROVIDER" on this site or call (800) 441-0380 ext. 2915. After confirming the provider's continued participation when making an appointment, the member shows their membership card at the time of service. Members are responsible for paying all discounted fees directly to the provider.

Careington's dental plans are available for immediate use, including major services such as crowns and root canals. There are also no limits on how much you can use the plan. The more you utilize it, the more you will save.

Careington has secured these valuable savings by working with some of the largest and most well-known providers of health care services in the nation.

Yes, one of the wonderful features of Careington's access plans is that we have family rates available for the entire household to receive the savings, even children living at college!

Yes, as long as their insurance plan isn't a PPO, HMO, or another discount plan. Members just need to go to a participating provider, show their membership card, pay the discounted fees at the time of service and ask for a copy of the bill. Then, they file the claim with the insurance company to be reimbursed by them. This reduces the members' out-of-pocket expenses and stretches their dollar so they reach their maximums more slowly. Members may also use the discount programs for services not covered by their insurance plan. For example, many people have medical insurance, but do not have dental and vision coverage. Please remember that the Careington discount programs are not insurance and may offer discounts on many services not included in traditional indemnity plans.

Members can find participating providers for the access plans by visiting the "FIND A PROVIDER" page or by calling (800) 441-0380 and pressing option 1, then option 1 again.

Members may go to the provider of their choice; however, they will only receive a discount by going to a participating provider.

The member will only receive a discount by going to a participating provider. Members may share a list of participating providers with the provider or dentist to see if they could recommend any of the participating specialist locations.

While some zip code areas may have a limited number of providers, there are usually providers within a 50-mile radius of a zip code. Members can refer a dentist for participation in the network by "NOMINATING A DENTIST." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60-90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.

Another great feature of Careington's access plans is a member's ability to select any provider from the network. A member can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help finding participating providers, or visit the "FIND A PROVIDER" page.

The providers will recognize the name of the network with which they participate, so when a member calls, it is important to use the name of the correct network.

The member should send a copy of the bill and a written letter to Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. The inquiry will be investigated, and the member will be contacted regarding the findings.

The member needs to submit all issues in writing, including a copy of the bill.

Mailing Address:

7400 Gaylord Pkwy
Attnention: Member Services
Frisco, Texas
75034-9929

Phone Numbers:

Phone: (800) 290-0523
Fax: (972) 335-3968

Yes, membership cards can be used at any participating provider in the United States. All members need is their member ID number to receive their savings.

Yes, our participating providers are available nationwide.

No, that's a great advantage to Careington's plans! Our plans can be added to your offerings at any point throughout the year.

No, they don't have to be set up with your broker. These plans can be set up directly with Careington, including payment methods such as payroll deduct and self-pay.

Yes, costs do vary. We have special rates available for employer-paid options. For more information, contact Business Sales at (866) 222-2558 ext. 2915 or email us at info@careington.com.

Standard programming can take 30 - 90 days to implement, but we provide precise timing on a case-by-case basis, depending on the customized packaging requested. For more information about our process and timelines, contact Business Sales at (866) 222-2558 ext. 2915 or email info@careington.com.

Yes, we have white-label, private-label and co-branding options for our products and services. For more information about our white-label products and services, contact Business Sales at (866) 222-2558 ext. 2915 or email info@careington.com.

DISCLOSURES:
THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance.
This plan does not meet the minimum creditable coverage requirements under M.G.L. c.111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. This is not a Medicare prescription drug plan. The range of discounts will vary depending on the type of provider and service. The plan does not pay providers directly. Plan members must pay for all services but will receive a discount from participating providers. The list of participating providers is at www.careington.com. A written list of participating providers is available upon request. You may cancel within the first 30 days after receipt of membership materials and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee). Discount Medical Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380.

This plan is not available in Vermont or Washington.

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