Discount Plan FAQs


Is this an insurance plan?

No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products; you will pay for services at the discounted price at the time services are received.

How does a discount plan work?

First, you can find participating providers by using the "FIND A PROVIDER" page on this website or by calling (800) 290-0523. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.

Can I include dependents on my plan?

Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at college!

Can I use my membership card when I travel away from home?

Yes, your Careington membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.

What providers can I go to?

You can find participating providers for the discount plan by visiting the "FIND A PROVIDER" page on this website or calling (800) 290-0523.

How long will it take me to get into the system after I sign up?

After you have successfully become a member (either by joining on the website or calling (800) 290-0523), you will be entered into our system immediately and receive your member ID number the same day when you call to receive it. Then, you'll receive your membership materials and membership cards in about 7-10 business days.

How do I get additional membership cards?

If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523. You will receive your membership materials and membership cards in about 7-10 business days.

Can I go to a provider that does not participate?

You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.

There is not a provider close to my home. What do I do?

While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "NOMINATE A PROVIDER." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60-90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.

If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?

You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.

What if I don't have my membership card?

If you need a membership card, please call (800) 290-0523, or for faster service, email us at [email protected].

What if I feel the provider overcharged me?

You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

What if I have a complaint about a provider?

Please submit all issues in writing, including a copy of your bill.

Mailing Address:

Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034

Phone Numbers:

Phone: (800) 290-0523
Fax: (866) 688-4825

Once I select a provider, am I assigned to that provider? How often can I change providers?

Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call at (800) 290-0523 for help finding participating providers or visit the "FIND A PROVIDER" page on careington.com.

What should I say when I call a provider to make sure they participate?

The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.

How do I cancel my membership?

Cancellations are accepted over the phone at (800) 290-0523 or by fax at (888) 335-7330. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.

Mailing Address:

Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034

Phone Numbers:

Phone: (800) 290-0523
Fax: (888) 335-7330

Telemedicine FAQs

When should I use telemedicine?

While telemedicine can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, telemedicine is not to be used for emergency situations. Should an emergency situation arise, call 911.

How much do telemedicine consultations cost?

Check with your specific plan for details on telemedicine pricing.

Can I use telemedicine while I'm on the go?

Absolutely! Since traveling can wreak havoc on your immune system, telemedicine is available while you're traveling within the United States.

Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

Mental Wellness FAQs


How does DialCare Mental Wellness work?

Members can schedule appointments with licensed and trained mental health professionals via phone or video chat to get the help they need.

When can I use DialCare Mental Wellness?

Members can schedule appointments with licensed and trained mental health professionals between the hours of 7 a.m. and 10 p.m. seven days a week.

How do I make an appointment?

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week. Members may either call us at (844) 249-4094 for our team to schedule an appointment for them, or members can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.

What conditions can DialCare Mental Wellness help with?

Our licensed and trained mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.

Can DialCare Mental Wellness help with emergency crisis situations?

If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.

How much does DialCare Mental Wellness cost?

Check with your specific plan for details on the amount of consultations you're allowed per month.

Teledentistry FAQs

Teledentistry Overview

Teledentistry gives you 24/7 access to dentists in your state, even on holidays or while you're traveling. You can consult with these dentists for common dental issues such as broken, chipped, sensitive or misaligned teeth. When medically appropriate, teledentists can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience.

How to Register

Sign up for a plan or call (855) 335-2255 to create and register your account. Fill out your dental history. Any dependents over 18 will have their own profiles and are required to fill out their own dental histories. Your dental history is required before you can consult with a dentist.

How to Access

Request a video or telephonic consult either online, over the phone or through our DialCare® mobile app.

When should I use teledentistry?

While teledentistry can be used for a myriad of non-emergency dental issues, it is not to be used for emergency situations. Should an emergency situation arise, call 911.

How much do teledentistry consultations cost?

Check with your specific plan for details.

Can I use teledentistry while I'm on the go?

Absolutely! Teledentistry is available while you're traveling anywhere within the United States.

Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare dentists can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your dentist. Also, keep in mind that DialCare dentists do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

© Copyright Careington International Corporation

(800) 400-8789
7400 Gaylord Parkway
Frisco, TX 75034

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