How to Use Your Careington Plan

Three easy steps to start saving money.

Once you have joined the plan and received your membership kit, simply follow these directions and start using your membership card immediately! (Some discounts will have specific directions on how to use. Please review your membership kit for details.)

Step 1

Keep your membership card with you at all times to easily present it at provider locations. You must present your membership card at the time of service to receive a discount. If you lose your membership card, log into the MEMBER PORTAL to request a new membership card as well as view your plan information, find a provider and more.

Step 2

To locate and verify participating providers in your area, simply call Member Services at (800) 290-0523 or use the PROVIDER SEARCH tool. When calling to schedule an appointment, please refer to your membership card for proper network identification.

Step 3

You are responsible for paying the provider the entire discounted fee at the time the service is provided.

If you have any questions about how to use your discount plan, call our Member Services Department toll-free (800) 290-0523 any time between 7 a.m. and 7 p.m. CT for prompt and friendly assistance.

How to Access Telemedicine

Step 1

Visit or call (855) 335-2255 to create and register your account.

Step 2

Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.

Step 3

Request a video or telephonic consult either online, over the phone or through the mobile app.

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(800) 400-8789
7400 Gaylord Parkway
Frisco, TX 75034

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