Careington Career:
Operations Quality Assurance Specialist


Under the supervision of the Operations Manager, the Quality Assurance Specialist in the Operations Department is to provide analysis and reporting to ensure department people, processes and technologies are performing in alignment with established standards. The position will also utilize QA methodology to identify opportunities for improvement recommend possible improvements. Familiarity with existing Careington processes and systems is a bonus but not a requirement.

Duties and Responsibilities:

  • Generate and manage multiple audits (daily, weekly, monthly)
  • Assist on Team Lead and other escalated requests from Call Center
  • Report to Operations management on trends and formulate recommendations to address negative trends
  • Actively work with the trainer/lead/management to identify needed improvements based on input from quality monitoring
  • Identify process improvements and reporting as new automation is released
  • Submit Service Now request forms to assist with report creation and edits
  • Performs testing on various projects and system updates as needed
  • Document all processes and automation releases
  • Adheres to all quality monitoring processes and uses quality monitoring data to compile and track performance at team level.
  • Resolve interdepartmental issues and build excellent working relationships with Client Relations, Claims, IT, Operations, Provider Relations and all internal customers
  • All other duties as assigned

Knowledge, Skills and Abilities:

  • Working knowledge of Quality Assurance principles and methodologies
  • Working knowledge of Project Management principles
  • Ability to collect, analyze and present data
  • Strong attention to detail
  • Ability to self-check work for accuracy
  • Strong oral and written communication skills
  • Ability to work within tight deadlines
  • Ability to handle confidential information with the utmost discretion
  • Must be able to work well independently as well as in a team environment
  • Ability to learn new procedures and adapt to changes in working environment
  • Able to multi-task with regular interruptions while maintaining a high degree of accuracy

Education, Experience and Software:

  • High School diploma or equivalent, Bachelor's degree preferred
  • Minimum 2+ years experience in Careington Operations preferred
  • Strong Excel Skills and proficient in Microsoft Office

Ready to apply?

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Company information

Careington International Corporation
Attention: HR Department
7400 Gaylord Parkway
Frisco, Texas 75034
Email: [email protected]

Please note:

For immediate consideration, please email your resume along with your salary requirements.

No phone calls and no agencies please. Careington is an equal opportunity employer.

THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance.
This plan does not meet the minimum creditable coverage requirements under M.G.L. c.111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. This is not a Medicare prescription drug plan. The range of discounts will vary depending on the type of provider and service. The plan does not pay providers directly. Plan members must pay for all services but will receive a discount from participating providers. The list of participating providers is at A written list of participating providers is available upon request. You may cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee). Discount Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380.

This plan is not available in Vermont or Washington.

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